The fight is real While every traditional business understands the need to get closer to its customers to increase retention and maintain a competitive edge, finding methods to do it quickly and cheaply is difficult. Just having decades worth of valua…

Continue Reading Can businesses really deliver true customer insight?

Can businesses really deliver true customer insight?

Its now hard to imagine life before we had computing power at our fingertips, instant access to information and truly global communications, but the changes brought about by the digital revolution are far from over. In fact, the digital world is about …

Continue Reading Monetising digital ecosystems to drive future profitability

Monetising digital ecosystems to drive future profitability

Having transformed their networks, communications service providers now need to transform themselves High-speed broadband networks, coupled with high-performance computers, are proving to be a potent combination. As they become very fast and very resp…

Continue Reading The Dawn of the Digital Service Provider: Transforming from CSPs to DSPs

The Dawn of the Digital Service Provider: Transforming from CSPs to DSPs

We constantly read about customer experience in the industry press and blogs. It has become the ‘holy grail’ all businesses strive to attain – yet few get close. Depending on what solution vendors offer and the ability of the busines…

Continue Reading Achieving customer satisfaction in converged world

Achieving customer satisfaction in converged world